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Abstract
This study aims to describe the level of student satisfaction with the services of the IAIN Parepare Library. Data collection was carried out using a questionnaire (questionnaire) with a survey method. The population in this study were 5,960 students and 100 students were taken as a sample using simple random sampling technique. The analysis used is quantitative descriptive analysis. The results showed that the index of student satisfaction with the services of the Library of the State Islamic Institute (IAIN) Parepare was at 73.34% which was included in the satisfied category. Of the 20 indicators considered, they are translated into 5 sub-variables, namely: 1. Tangibles (direct evidence), 2. Reliability (reliability), 3. Responsiveness, 4. Assurance, 5. Empathy. Of the five variables that become student satisfaction in services at the Parepare State Islamic Institute (IAIN) Library, the main consideration for the direct evidence dimension is in the satisfied category with a percentage of 74%. For the reliability dimension with a percentage of 74.3% or in the satisfied category. The power dimension of the ladder is in the satisfied category with a percentage of 73.6%. The guarantee dimension with a percentage of 71.85% or is in the satisfied category and for the empathy dimension is in the satisfied category with a percentage of 72.95%.
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References
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References
Andayani, H. (2014). Manajemen Pemasaran Pariwisata. In Deepublish. Graha Ilmu.
Arikunto, S. (2014). Prosedur Penelitian Suatu Pendekatan Praktis. Rineka Cipta.
Undang-Undang 43 Tahun 2007 Tentang Perpustakaan, Dinas Perpustakaan dan Kearsipan (2020).
Fatmawati, E. (2013). Mata Baru Penelitian Perpustakaan. Agung Seto.
Hartono. (2015). Dasar-Dasar Manajemen Perpustakaan Dari Masa Ke Masa. UIN Maliki Press.
Istiana, P. (2014). Layanan Perpustakaan. Ombak.
Kolter, P., & Keller, K. L. (2018). Manajemen Pemasaran (12th ed.). PT. Indeks.
Pandita, A. (2017). Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pemustaka Di UPT Perpustakaan Universitas Negeri Makassar [Universitas Islam Negeri Alauddin Makassar]. https://core.ac.uk/download/pdf/198217442.pdf
Rahayuningsih, F. (2015). Mengukur Kepuasan Pemustaka. Graha Ilmu.
Supranto, J. (2006). Pengukuran Tingkat Kepuasan Pelanggan. In PT Rineka Cipta. PT Rineka Cipta.
Suwarno, W. (2016). Organisasi Informasi Perpustakaan (Pendekatan Teori dan Praktik). Rajawali Pers.
Yunita, E., & Desriyenni, D. (2021). Tingkat Kepuasan Pemustaka Terhadap Komunikasi Verbal dan Nonverbal Pustakawan di Perpustakaan Universitas Negeri Padang. BIBLIOTIKA : Jurnal Kajian Perpustakaan Dan Informasi, 5(1), 39–47. https://doi.org/10.17977/um008v5i12021p39-47