Kushardiyanti, Dessy. “Strategi Meredakan Sentimen Negatif Surat Keberatan Eiger Di Media Sosial; Pendekatan Content Analysis”. KOMUNIDA : Media Komunikasi dan Dakwah 11, no. 01 (June 30, 2021): 42-53. Accessed January 26, 2022. https://ejurnal.iainpare.ac.id/index.php/komunida/article/view/1951.